Surface Smile

Carsen smiled sweetly. She always smiled sweetly, even when customers were rude. Like the woman in a chocolate brown designer suit who tried to use expired coupons.

“I’m sorry miss, it looks like some of your coupons are past their expiration dates.
Would you like me to dispose of them?”

“I certainly do not! Give them back!”

Carsen smiled sweetly, under the surface she was seething. This cashier job was supposed to be temporary, just until she finished school and found a “real” position. She couldn’t stand it much longer. One more “Scan faster!” from the retired man who has nowhere to be and she was quitting.

She looked up at the next customer, there he was. She flicked on her light and when the supervisor walked over Carsen asked for a short break. She headed straight to the store manager’s office, ready to turn in her keys.

“Ah, Carsen, I wanted to talk to you after your shift.”

Carsen smiled sweetly, under the surface she was trembling with shame. She had never been fired.

“I like your attitude and want to offer you the head cashier position.”

Carsen smiled sweetly, under the surface she was doing a happy dance.

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